1. Acceptance and scope
These Terms of Use (“Terms”) are an agreement between you and Chateor. They apply when you visit chateor.com, create or use a Chateor account, join a workspace, install the website widget, or use Chateor APIs and related services (together, the “Service”).
By accessing the Service, you agree to these Terms. If you use the Service for a company or other organization, you confirm that you are authorized to accept these Terms for that organization. If you do not agree, do not use the Service.
2. What Chateor provides
Chateor is a customer support platform that can bring website conversations into a shared workspace, help teams answer with AI-assisted knowledge, route conversations to human operators, and connect with other products through APIs, JavaScript controls, and webhooks.
Features may vary by plan, configuration, region, or release stage. We may improve, add, change, or discontinue features while taking reasonable steps to avoid material disruption.
3. Accounts and workspaces
You must provide accurate account information and keep it current. You are responsible for protecting passwords, recovery methods, API keys, and other credentials, and for activity carried out through your account unless caused by Chateor.
Workspace owners and administrators control membership, roles, permissions, connected websites, knowledge sources, and integrations. Your organization is responsible for deciding who may access its workspace and for removing access when it is no longer appropriate.
You must promptly notify us through the support widget on chateor.com if you believe an account or credential has been compromised.
4. Customer content and data
“Customer Content” includes conversations, contacts, knowledge materials, instructions, files, and other data submitted to the Service by you, your workspace, or visitors to a website using Chateor.
You retain your rights in Customer Content. You grant Chateor the limited rights needed to host, transmit, process, display, secure, and otherwise use Customer Content to provide and improve the Service, comply with law, and prevent abuse.
You are responsible for having the rights and notices required to submit Customer Content, including notices to website visitors and any consent required for chat, analytics, or connected systems. Do not submit content that is unlawful, infringes another person’s rights, or cannot lawfully be processed through the Service.
5. AI-assisted features
Chateor may use automated and AI-assisted features to search connected knowledge, draft responses, classify conversations, or support routing. AI output can be incomplete, outdated, or incorrect and should not be treated as professional, legal, medical, financial, or other high-stakes advice.
You are responsible for configuring knowledge sources, reviewing outputs where appropriate, setting human handoff rules, and deciding how AI-generated content is used. You must not represent automated output as verified when it has not been reviewed.
6. Acceptable use
You may not use the Service to:
- break the law, violate another person’s rights, or facilitate fraud, harassment, or abuse;
- send unlawful spam, malware, or deceptive communications;
- attempt unauthorized access, probe security, evade limits, or disrupt the Service;
- reverse engineer the Service except where that restriction is prohibited by law;
- collect or process sensitive data without an appropriate legal basis and safeguards; or
- use automated output to make unlawful or solely automated high-impact decisions about individuals.
We may investigate suspected misuse and take proportionate measures to protect the Service, customers, and the public.
7. Integrations, APIs, and webhooks
The Service may connect to third-party products. Your use of a third-party product is governed by its own terms and privacy practices. You authorize Chateor to exchange data with an integration when you enable it.
You are responsible for keeping API keys and webhook secrets secure, granting only necessary access, rotating credentials when appropriate, and validating webhook signatures. Usage limits and technical requirements may be described in the applicable Client API documentation.
8. Plans, fees, and taxes
Paid features, fees, billing periods, usage allowances, and renewal terms are shown in your account, checkout, order, or other plan materials presented to you. You agree to pay applicable charges and taxes when due.
If a payment is overdue, we may limit paid features or suspend the affected workspace after reasonable notice where practicable. Except where law or an applicable order provides otherwise, fees already paid are not refundable.
9. Suspension and termination
You may stop using the Service at any time. Workspace owners may manage or close their workspace through available account controls or by contacting Chateor.
We may suspend or terminate access when reasonably necessary because of a material breach, security risk, unlawful activity, non-payment, or a legal requirement. Where appropriate, we will provide notice and an opportunity to resolve the issue.
Terms that by their nature should continue after termination—including provisions about intellectual property, payment obligations, disclaimers, and liability—will remain in effect.
10. Chateor technology
Chateor and its licensors retain all rights in the Service, including its software, design, documentation, trademarks, and related technology. These Terms give you a limited, non-exclusive, non-transferable right to use the Service while your account is authorized and these Terms are followed.
If you provide feedback, you allow us to use it without restriction or payment, but you do not have to provide feedback.
11. Disclaimers and liability
To the maximum extent permitted by applicable law, the Service is provided “as is” and “as available.” We do not warrant that it will always be uninterrupted, error-free, or suitable for every use case, or that AI-assisted output will always be accurate.
To the maximum extent permitted by law, Chateor will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, data, goodwill, or business opportunities arising from the Service. Any limitation that cannot lawfully apply will be limited only to the extent required by law.
Nothing in these Terms excludes rights or liability that cannot be excluded under applicable law.
12. Changes to these Terms
We may update these Terms to reflect changes in the Service, law, or our practices. The effective date at the top identifies the current version. If a change materially affects your rights, we will take reasonable steps to provide notice. Continued use after the updated Terms take effect means you accept them.
13. Contact
Questions about these Terms can be sent to Chateor through the support widget on chateor.com.