Website chat that keeps customer context attached.

The website widget gives customers a direct path to support without forcing them to leave the product, open a separate ticket portal, or repeat the context of the page they were viewing. A business can create different channels for its main website, online store, technical support, customer groups, products, or brands, then connect each channel to the workspace where the appropriate team works.

The widget can be configured for language, colors, display mode, and optional anonymous usage statistics. The Widget JavaScript API adds control for product-specific behavior, including the context supplied when a conversation starts. That makes the chat part of the customer journey instead of an isolated overlay with no knowledge of the surrounding product.

• Install with the documented website snippet.
• Configure the widget for the channel and audience.
• Control behavior with the Widget JavaScript API.
• Disable optional anonymous statistics when the deployment requires it.

A useful support conversation begins with more than a message. Chateor can keep the channel, customer details, custom parameters, message history, status, and responsible agent together. Your website can provide identifiers or product information that are already available in the current session, while your support team sees the request in the workspace used to manage conversations.

This structure reduces the need to ask the customer for the same order number, plan name, or product detail again. It also lets another operator—or an AI agent configured for the channel—continue from the same record. Chateor remains the communication layer; your CRM, ecommerce platform, account system, or internal database can remain the source of truth for business data.

• Conversation history stays with the request.
• Ownership and status remain visible to the team.
• Context can be supplied without moving CRM data into a new primary system.

Operators work from a shared conversation workspace rather than separate browser sessions. New requests can be seen by the right people, assigned to an owner, moved through statuses, and continued with the previous messages intact. Notifications help teams notice new conversations, assignments, and AI handoffs without turning the customer experience into a sequence of disconnected contacts.

Workspace roles and permissions determine who can access channels, users, knowledge, billing, settings, and audit information. This is useful when the website serves several products or teams: each channel can represent a distinct route into support while the organization keeps administration and accountability inside one platform.

• Shared queue and conversation status.
• Human ownership with role-based access.
• Notifications for new requests, assignments, and handoffs.
• Operational history for accountable support work.

A channel can use connected knowledge to assist replies or automatically answer suitable questions. Automation is most useful for repeatable requests with reliable source material. When a question requires judgment, account access, a policy decision, or work in another system, the conversation can move to an operator with its previous messages and supplied context still available.

The result is a single route rather than two competing support experiences. Customers do not have to decide whether they need a chatbot or a person before they ask. The team can define where AI participates, keep human ownership visible, and review the source materials that shape automated answers.